Returns & Refunds

We want you to be happy with your order. If your product arrives damaged, is incorrect, or has a quality issue, please email fresh@riccisbikkies.com with your order number, a description of the problem and, if possible, a photo. We’ll work with you to put it right.

Because we sell food, we don’t generally accept returns for a change of mind. This does not affect your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a refund or replacement.

Please contact us before sending any product back so we can advise you on the next step.